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In today’s corporate world “change” is the only constant element that is helping organizations innovate and evolve every day.  Businesses are constantly creating products and services that can fulfil their client’s needs and demands.

In this competitive world, creating products ‘ONLY’ will not help your organizations sustain for longer period of time. The time to market and the quality of the product can actually make the difference between success and failure.

Remember, quality never just happens, it demands a combination of right people, right system and the right commitment. To excel in quality of your product, remember to have both – a systematic and a disciplined approach as a product owner.

Error free production process has various advantages attached to it. It definitely holds down cost, saves valuable time, effort and material required on rework.  Thus, paying attention to quality assurance in every step of the production should be established for all the IT projects. The need of a QA and software testing service arises from the day you decide to start working on your project.

Projects Quality Assurance process

There are many ways to have the projects QA process streamlined. Either you have in-house team or plan to outsource QA & Testing Service to a managed centre that has the expertise, experience and resource to handle such type of projects.

Outsourcing your projects QA and testing process has its own pros and cons, which an organization should consider in detail before deciding on outsourcing the services. Here are some to consider;

Pros Include;
  • Better and efficient team
  • Huge saving on the expensive infrastructure
  • Reduced HR Costs
  • Increased focus on the development process
Cons Include;
  • The need to find the right testing service provider
  • Security issues and confidentiality of private information

So if you have decided to outsource your QA and Software Testing Services, here starts the mammoth task of choosing the right vendor who can do justice to your project. When hundreds of things can go wrong – data loss, unwanted mishap, security breach etc., it’s of great importance that you do a good research before finalizing the vendor. So, if you are planning to outsource the testing services, you first need to figure out the critical factors that will help you in choosing the vendor, right and easy.

Understanding Vendor’s IT Quality Assurance & Testing Capabilities

After you have decided to outsource QA services to a third party vendor, it is of high importance that you set the tone right from the day one. To have a full control on the testing process and be comfortable with the overall engagement, you and the vendor should be on the same page. This can be done through a pre-defined QA Checklist. The checklist will contain basic questions that are specific to the project’s needs. This will help you understand the capabilities and expertise of the vendor and whether you should proceed with the contract or look for some other vendor. Below are some of basic questions to start your journey with;

  • Names of the QA projects worked before and their success case studies.
  • Adequate resources and tools are available for performing QA activities and what are those resources.
  • Proof of QA representatives are trained to perform the testing activities.
  • What methodologies are used to determine the quality of the QA activities?
  • Is progress reviewed by the company senior management on daily or weekly or monthly basis.
  • What security measures are implemented to safeguard the project from external threats?
  • What communication method you follow for better understanding and visibility between both the parties?
  • What will the company do if any uncertainty happens during the project testing?
  • What is the reporting method adopted by the vendor?

Above are some of the basic questions applicable to all type of projects. The more comprehensive list of questions you have, the better it will help you understand the vendor’s capabilities. This will at the end help you take your final decision on choosing the right vendor for your project.

Specialization in Various Types of IT Quality Assurance and Software Testing Process

QA can be traced back to World War II where ammunitions were tested to check their level of performance. Today Quality Assurance is done for every possible field of activity, from banking to education to software and consulting. Though, each business has a different testing model, the end purpose of testing is to make faults visible and correct the errors before the product is released to the market.

QA is a complex process and with so many types of software testing process available, it is extremely important to adopt the detailed process and methods under controlled conditions. Hence, the need arises of a vendor who can offer the specialization in various types of quality assurance services.

For example;

A well-known e-commerce portal decided to run a 3 days holiday sale on their website in the year 2014. They successfully performed traditional testing on their website and went live with the sale. They heavily marketed the sale on TV, radio, newspaper and on digital media. The technical team of the company thought they were well prepared to handle the traffic. But within few hours of the start of the sale, the website crashed due to much heavier traffic than anticipated. This resulted in a huge loss for the company and much greater embarrassment.

Next year in 2015, the company again announced the 3 days holiday sale and this time it was a huge success with 20% increase in the traffic as compared to last year. But how did the website managed to hold such huge traffic? This time, the technical team did what they didn’t the previous year i.e., performance testing of their website. They tested their site for more than the estimated traffic and it worked wonders for the company as it announced a profit of $1billion during the 3 days sale.

This live example helps us understand that a product can demand various testing process when going live and after it’s live. Hence, to avoid such situation, you must choose a vendor who has the knowledge and expertise of performing the api testing processes as and when demanded by the business.

Quality Assurance Testing
Choose a vendor who understands your requirement and offer a planned and well-balanced budget

According to the World Quality Report 2015 released by one of the largest IT Company, budget on IT Quality Assurance and Testing Services has risen to an average 35% of the total project spending and is estimated to rise by 40% till 2018.

budget on IT Quality Assurance and Testing Services
This clearly shows that companies have started realizing the importance of testing knowing that a defect in the application has the potential to go viral within minutes and can go against the corporate image of the organization. This has thus made QA and testing an integral part of product development.

The fact is; QA and testing services are not cheap. But, the budget can be greatly reduced when you choose a right vendor for QA and testing services. An experienced vendor knows the exact requirements. Their past experience in similar industry or project have very well trained them on the exact testing methodologies thus reducing the overhead cost resulting in much lower and well-balanced costing for your projects QA and testing services. But do remember, cost shouldn’t be the lone factor and instead you should consider the total cost of the project ownership that includes;
1. Customer Service
2. Delivery Commitment
3. Resource Saving (hard and soft)
4. Reliability and Responsiveness

Thus, finalize a vendor who provides cost-effective testing budget and better.

Does the Vendor fulfil Critical Success Factor Criteria(CSF)?

The 4 CSFs to judge a vendor’s IT QA and Software Testing Services are Focus, Size, Pedigree and Scalability. Merely having experienced software testers and contractors is not sufficient. A vendor should have a team of experienced testers who knows the nitty-gritty and possess the skill to successfully execute a QA and testing project.

There is a myth that larger the firm better is the testing quality. But the fact is larger firms handle a number of projects at the same time that can result in your project not getting its 100% attention. Look for a firm who can provide you a dedicated team of specialists working only on your project thus delivering excellent service.

Vendors brand image, trust, relevance and credibility plays an important role as a strong pedigree that helps attract the right kind of staff and partnership. Research on the vendor’s experience in business, thought leadership etc. before you finalize them for your projects IT QA and testing services.

Maybe the company has a set number of good testers with them, but do they have the resource and credibility to scale their staffing if your project demands it? This is really important that a vendor can on-demand increase their headcount to successfully execute the project.

Check the Vendors Certifications, Previous Engagements, Case Studies, Testimonial etc.

Certificates and other related documents demonstrate the capability of the vendor that you are choosing for QA and testing services.

Apart from certification, a customer’s feedback is very crucial. A company’s true abilities can be checked through their previous customers’ testimonials, feedback and case studies.  Cross check for company’s previous customer reviews on different platforms like Glassdoor, Facebook, and Testimonials on Website etc. Whereas, previous project case studies will help you understand the company’s ability to deliver projects on time, their success and failure rate and how upgraded they are using the latest technologies for providing the best testing results. This will give you a clear picture of what you should expect if you choose the company for your projects testing services.

Conclusion

Each of the above critical pointers is important to consider, if neglected these can result into poor project outcome, increased cost, and reduction in the product’s performance. Price and delivery are not the only factors to consider and a project owner should go beyond to make the project a success. A regular assessment of the vendor and ensuring you receive adequate value and benefit from the testing models will help your project and business growth.

Brief About Mamsys IT QA Services

Mamsys testing services have time and again faced various client challenges through which we have been successful in building a robust testing strategy and QA unit in today’s demanding business environment.  Our IT QA and Testing framework is a result of diverse knowledge, critical indicators that we gained over the years. We have improved our predictability in costs and risk evaluation ensuring much faster time to market.