Case Study:

USA Healthcare Portal

Web & Mobile

1This portal is one-of-its-kind healthcare CRM portal ever developed.

2The Healthcare CRM Portal is smooth, fast and accessible on a go.

3Metrics and KPIs dashboard are both comprehensive and easy to understand.

4The portal in seconds can identify the GAPS saving hundreds and thousands of manual working hours.

What Client Wanted

The idea behind this project was to develop a one-of-its-kind Customer Relationship Management (CRM) portal for Providers, IPAs, Health Plan and Members of the USA.

The presently available Healthcare CRM options cater to specific departments or types and have their own limitations.

This CRM, a single platform, that is fast, comprehensive and easy to use for all will redefine the USA Healthcare CRM Market. A CRM that’s ULTIMATE GOAL is empowering both individuals and organizations at every stage of their healthcare journey.

What were the Challenges

  • 01The one-stop, unique healthcare CRM portal that is not available in the market – a distinctive portal ever developed.
  • 02Setting and meeting the current healthcare CRM standards and overachieving them by eliminating any limitations.
  • 03The nature of this single-platform CRM demanded complexity like data protection, data validity, and data uniformity.
  • 04Identifying the key elements and components in the data and processing them into a graphical representation that is quick and easy to understand.
  • 05Incorporating different types and differed levels of access like – IPAs, Members, Health Care, Provides, Administrative Staff etc.

Technology Used

The Process

Success Criteria

  • The Healthcare CRM Portal is smooth, fast and accessible on a go. The user can log in from their desktop, laptops, tabs, and mobiles.
  • Unlike other healthcare CRM that provides quarterly data analysis, this portal delivers analysis each month.
  • The graphical representation of the analyzed data is easy to understand, looks appealing and helps in identifying the GAPS saving hundreds and thousands of manual working hours by IPAs, Providers and Health Plan.
  • HIPAA and other compliance requirements are not easy to uphold and costly to ignore. This CRM is a more economical option that finds the GAPS for Providers and IPA’s to be compliant.
  • Push notification facility takes this CRM to a whole new level making the portal interactive. Messages and notification remind the users of the portal what is missing and what steps should be taken to fill the GAP.
  • Access levels incorporated in the CRM protects the data by giving control to only individuals and health specialists who are pre-approved or are qualified to access it.
  • This CRM’s one of the features is spreading healthcare awareness and education to its members. A section is specifically dedicated and designed to achieve this goal.

Client Testimonial

  • We see our future with Mamsys. A project that was technologically demanding, required huge and complex data handling and immense domain knowledge was handled with great brilliance. Looking forward to a brighter future together.

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